Refund policy

At Perfect Tables, customer satisfaction is incredibly important to us. If you are not completely happy with your purchase, we are here to help.

1. Standard (Non-Personalised) Items

  • 30-Day Return Window: You can return any standard, non-persoalised items within 30 days of receiving your order for a full refund or exchange.
  • Condition: Items must be returned unused, in a resalable condition, and in their original, unopened packaging.
  • Return Postage: The buyer is responsible for return postage costs unless the item is faulty or sent in error. We strongly recommend obtaining a proof of postage receipt when sending items back.

    2. Personalised & Custom-Made Goods (Exempt from Returns)

    Under UK consumer law (Consumer Contracts Regulations 2013), items made to order or custom-printed are exempt from standard return and cancellation rights.

    • No Change-of-Mind Returns: We cannot offer refunds or exchanges on custom-printed ribbons, personalised chocolates, or bespoke favour tags due to customer change of mind or ordering errors (such as spelling typos).
    • Sample Orders: To ensure colors, sizes, and fonts meet your expectations before placing a large custom order, we strongly encourage ordering smaller sample quantities first.

    3. Perishable & Edible Goods (Sweets & Chocolates)

    • For hygiene and food safety reasons, edible items (chocolates, sweets, wrapped treats) cannot be returned once the outer protective packaging or food seal has been opened or tampered with.

    4. Damaged, Faulty, or Incorrect Items

    If your item arrives damaged in transit, faulty, or incorrectly printed by us:

    1. Please contact us within 48 hours of delivery at our contact email.
    2. Provide your order number along with clear photos showing the damaged or incorrect product and outer packaging.
    3. Once verified, we will immediately arrange a replacement, exchange, or full refund at no extra cost to you.

    5. How to Process a Return

    1. Notify Us: Before returning any items, please contact us to receive return authorization.
    2. Pack Your Return: Place the items securely in their original packaging and include your original order receipt inside the parcel.
    3. Send Parcel: Post the parcel back to our Wolverhampton warehouse address provided by customer support. Please retain your proof of postage receipt.

    6. Refund Processing

    Once your return is received and inspected at our warehouse, we will issue your refund back to your original payment method. Refunds are typically processed within 3–5 working days of receiving the parcel.